I have lost/forgotten my User Name and/or Password.
Your password was emailed to the address you specified when signing up. If you no longer have access to this email address or can't find the email, you can use the online account information retrieval utilities provided by the processor. You can find the location of this page for all billing companies we support HERE.

I just signed up and have not received my User Name and Password.
Your UserName and Password will be sent to the email address you used when you signed up. If you have not received your Username and Password, please contact us.

Whether I can get access Members Area with different computers or places?
Yes, you can. There is only rule: 1 user - 1 IP address. Our security keeper program will suspend your username/password automatically if it detects multiply IP access to members' area.

What have i do if security keeper program suspend my username/password?
If it happened, our support team receives automatic notification by e-mail, change your password and send you new one ASAP. Repeated similar event will be regarded as swindle and infringement of terms and conditions you've accepted during subscription. Your account will be terminated.

I can't enter, browse or view some content sections of your site!!!
If you read and have executed SOFTWARE RECOMMENDATIONS and till now have problems, first solution - hit once or more REFRESH button of your browser on page you having problems with. If it proceeds, fill in the form to report about problem here. Our technical department will consider it and will send you the decision of a problem or will correct bug during 24 next hours.

How long does my account last after I cancel?
Your account lasts until the end of the membership period you paid for. So, if you are choose month membership and billed on the 15th and you cancel on the 20th, your account remains open and active until the 15th of the next month.

I'm having problems logging in...what's wrong?
It is possible that you are trying to access at a time that billing is doing maintenance. You may also need to update your browser. Billings usually use SSL 128-bit strong encryption on their subscription pages, if you have an older browser you may experience problems.

I'm a former member and want to join again...so can I use the same Username and Password?
No, you can't. Our privacy guard system requires you to choose a new username and password every time you join.

I do not find answer to my question here
Feel free to contact us.